Claims Associate (Reception / Administrative Support – Interim)

Position Summary

The Claims Associate supports daily claims administration and provides interim front desk/reception coverage. This role is well-suited to someone who is customer-service focused, detail-oriented, and comfortable balancing multiple priorities.

Primary Responsibilities

Claims Support

· Assists with claims administration, including setting up claim files, supporting assignment workflows, tracking timeliness, and completing other claims-related tasks as assigned.
· Scans, indexes, and routes claims documents and correspondence; prepares and mails claims-related letters and materials as needed.
· Answers claim-related calls, providing basic information within guidelines, and routes/escalates as appropriate.
· Serves as business line liaison support between claims and accounting teams (ie. claim data needs, questions, etc.).
· Supports annual independent audit, periodic regulator examinations and data calls.

Reception / Front Desk

· Operates a multi-line phone system; greets callers/visitors and directs to the appropriate department.
· Processes incoming and outgoing mail (open/sort/distribute; prepares outgoing mail).
· Supports electronic payments and basic payment inquiries per established procedures.
· Inventories and coordinates ordering of office supplies.

Additional Administrative Support

· Provides scanning, filing, and general administrative support across departments as assigned, with a willingness to learn.
· Assists with policy/underwriting or accounting-related requests as needed (e.g., routing calls, processing mail, scanning documents), following established procedures and escalation rules.